Sign Up or Disconnect Services

Sign Up/ Disconnect Services
We are here to help you! 
The City of Waxahachie’s Utility Billing Department is ready to help new residents sign up for the utility services offered by the city:
  • Water
  • Wastewater
  • Solid Waste and Recycling Collection
 
What is required for setting up new service?
  • Completed Application Application for Water Service        
  • Copy of the proof of purchase (Closing Disclosure) or Rental/ Lease Agreement of the service address
  • Copy of the Driver’s License or State ID for those on proof of purchase and rental/lease agreements
  • Required Deposit (please see deposit amounts below)

*Please note that each new account will be assessed a $17.00 New Account Fee

We offer same day service to our residents, as long as all the requirements to establish services (listed above) are provided before 3:00pm. If received after 3:00pm, services will be established the next business day.
 
Below are the different ways that a customer may establish and disconnect services:
In Person: By Mail: By Fax:
City of Waxahachie
Utility Billing Department
 
401 S. Rogers St
Waxahachie, TX 75165
City of Waxahachie
Utility Billing Department
 
P.O. Box 39
Waxahachie, TX 75168
City of Waxahachie
Utility Billing Department
 
Fax: 469-309-4173
 
What is required to start a Temporary Service/ Landlord Account?
*Please note that each new account will be assessed a $17.00 New Account Fee
 
Deposits Required:
(a) Residential: A deposit of eighty dollars ($80.00) is required for regular residential service. A deposit of sixty dollar ($60.00) is required for accounts with wastewater and trash collection service only. A deposit of forty dollars ($40.00) is required for trash collection service only. (Please note: the billing department may adjust the amount of deposit based on payment history)
(b) Apartments, commercial and industrial: The billing department may require higher amounts; however, deposits are generally based on meter size as follows:
 
Up to 1" water meter $ 210.00
1½" water meter $ 315.00
2" water meter $ 525.00
3" water meter $ 1,050.00
4" water meter $ 2,100.00
6" water meter $ 3,150.00
8" water meter $ 6,300.00
10" water meter or larger $ 10,500.00
Fire hydrant meter with RPZ* $ 1,900.00
 
*  Customers will be responsible for the cost of any damages incurred while meter is in their possession.
(c) No interest shall be paid on deposits. No deposit is required for other government entities. The billing department may waive the deposit for separate irrigation meters.
 
You may also contact a customer service representative at 469-309-4170 if you have additional questions or need further assistance.
 
Disconnecting Water Services:
To disconnect water services please complete the Disconnection Form entirely and submit it to the Utility Billing Department in person, by mail, or by fax (see information above).
 

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