Frequently Asked Questions/Definitions

I have questions about a floodplain, who do I contact?

Please visit the Floodplain Management by clicking here Development in the Floodplain. If you still have questions or concerns please email engineering@waxahachie.com.

How can I request parking restrictions be added/removed from my street?

The City engineer will make a site visit to review the change. Two major considerations are sight distance and determining if the street is wide enough with parking to allow emergency vehicle access.

How can I request a new stop sign be installed?

Upon receipt of the request, the City engineer will analyze and perform a study. The study includes a review of accident history, sight distance, traffic volumes, major street speeds, neighborhood characteristics, and cross-street delays. Stop signs are not used as speed control. Studies normally take 6-8 weeks.

How can I get the centerline, crosswalk or lane lines on a street repainted?

If the road in question is not currently scheduled, staff will make a site visit to determine if striping is necessary.

What is the process for requesting installation of new traffic signals?

Currently in the City of Waxahachie, traffic signals are installed and maintained by TxDOT (Texas Department of Transportation) Please call TxDOT to report an issue at 972-938-2960.

Who do I need to see about getting a street light repaired or a new one installed?

Street lights in the City of  Waxahachie are installed and maintained by Oncor. Please contact their customer service department at (888) 313-4747 or https://www.oncorstreetlight.com for street light repairs.  To request a new light to be installed, the

I have a pothole, how do I get it repaired?

To report a pothole, call Public Works – Streets Department at 469-309-4300 or email publicworks@Waxahachie.com. A work order will be entered and will be serviced in the order in which it was received.

My street is dirty, how do I get it swept?
Street sweeping is only done on major thoroughfares once per month and in the Central Business District weekly. Secondary thoroughfares and residential streets are not swept. Questions about street sweeping should be directed to 3-1-1 when dialing from inside the city limits, or (214) 670-5111 when dialing from outside the city limits.

There is a street construction project going on in my neighborhood. There has been no activity on the project for several days. Who do I contact to find out what is going on and when it will be completed?
Street construction activity may stop for periods of time for several reasons. Wet weather will cause a delay until the ground is dry enough to work. Some work, such as placing new concrete, is limited by temperature extremes and thus be delayed until temperatures are favorable. Also, new concrete must be allowed to “cure” for up to 14 days before it is open to traffic. To find out the status of the work you may call the contact number on the project sign (if one is on site) or call Public Works Department at 469-309-4308.

Please keep in mind that construction on City streets may be performed by one of several entities depending on the purpose. Entities include City crews from various departments, private utility and telecommunication companies, private contractors working for the City, private contractors working for utility and telecommunication companies, and private contractors working for land developers and builders. Please note as much information as possible such as the location, type of work being performed, crew uniforms, and vehicle markings in order to correctly identify the appropriate entity when reporting your concern.

How do I compliment or complain about construction work going on in the street?

Construction on City streets may be performed by one of several entities depending on the purpose. Entities include City crews from various departments, private utility and telecommunication companies, private contractors working for the City, private contractors working for utility and telecommunication companies, and private contractors working for land developers and builders.

City crews are typically in uniform and drive and operate vehicles and equipment that are marked with a department name and/or equipment number. Vehicles used by private utility and telecommunication companies should be marked with a company name or logo such as AT&T, Atmos Gas, or Oncor Electric. Also, almost all City street construction work is required to have a project information sign on site.

(It should be noted there are several State highways and freeways within the City limits. Construction and maintenance on these roadways are the responsibility of the Texas Department of Transportation). To register a compliment or complaint you may call the contact number on the project sign or 469-309-4300. Please be as descriptive as possible regarding the work including the location, the type of construction observed, and vehicle/equipment markings so that your report will be addressed timely by the appropriate entity.

There are barricades surrounding a work site on my street, how do I find out when the work will be completed?

To report work activity in your area, call 3-1-1 when dialing from inside the city limits, or (214) 670-5111 when dialing from outside the city limits and be as specific as you can about the type work being performed. If you have identified the agency or company working at the job site, give this information to the customer service operator. This will assist in getting the request to the appropriate department.

There is a storm-drain cover missing in my block and I think the storm water drain is stopped up, how do I get these corrected?

To report a missing cover or stopped up drain, call 469-309-4300, a work order will be requested and then a City Streets crew will be dispatched to the location.

My street has been patched repeatedly. How do I get a new street?

Major repairs requiring capital improvement projects are evaluated, prioritized, and inventoried and if warrantied must be approved by City Council. The candidates for funding in a future general obligation bond program which is every five (5) years.

My street floods every time it rains. How do I get this problem addressed?

Often streets flood due to blocked storm drain inlets. To report obstructions in the inlet, call the Public Works Department at 469-309-4300, and be specific as to its location as there may be multiple inlets in the area. Should a simple cleaning/repair fail to correct problem, the case is referred to the Public Works Director or City Engineer by calling 469-309-4300 or email publicworks@waxahachie.com to be evaluated. Some streets may require funds from the capital bond program to address area-wide concerns. These type projects are evaluated and placed on a priority list and scheduled as monies become available.