NEW PLANNING AND PERMIT TRACKING SYSTEM

IMPORTANT MESSAGE REGARDING NEW PLANNING AND PERMIT TRACKING SYSTEM:

The City of Waxahachie is working to transition to a new Life Cycle Management and Electronic Plan Review System for builders, developers and contractors. The new software system will enhance the customer experience for submitting plans and obtaining permits. Some of the key features of the new software will include the ability to:

• Submit Applications and Payments Electronically
• Schedule Inspections Online
• Track the Status of Permits in Real Time
• Submit Plans and Receive Comments Electronically

October 7, 2019 is the scheduled soft “Go Live” date for the new software system. Over the next week staff will be sending out critical information concerning this transition to its customers via email, as well as through the City’s website and social media pages. This information will be critical to a seamless transition to the new software. The first portion of information concerning this transition is below.

For any permit issued in the new software system, there will be a new phone number for the City’s Interactive Voice Response (IVR) System for scheduling inspection. The new IVR phone number will be (855)–636-0069. However, for any permit issued before the October 7th Go Live date please be sure to continue to utilize the City’s existing IVR number to schedule your inspections.

In addition, effective October 7th the City’s existing online inspection scheduling portal will no longer be active. While the City’s new software is going to a soft go live on October 7th, the web portal for the new software, which will include the ability to apply for permits online, submit plans, schedule inspections, and remit payment will not be operational until early November. As a result, all inspections must be scheduled through the IVR system(s) until that time. Attached to this message, please see the End User Guide for the utilizing the new IVR system.

In the coming weeks staff will provide you with additional information on how to register in and utilize the online features of the new system. We appreciate the partnership the City has with its customers and we also appreciate your patience as we work to implement a new software that will make your interaction with the City even better. For any questions or concerns about the information provided or this transition, please do not hesitate to contact the Building and Community Services Department at 469-309-4020.