Utility Billing Payment Options

Utility Billing Payment Options
Online Payment:
If you’re setting up your online account for the first time, get started with your account registration and follow our easy step-by-step instructions

Pay by Phone: 
Make payments over the phone by calling (888) 291-1859. Our automated system is designed to guide you smoothly through the payment process. Simply follow the voice prompts to complete your transaction efficiently.
Bank Draft: Set-up with your checking or savings account by providing a voided check and filling out a Bank Draft Authorization Form.
Mail Payments: To ensure timely processing of your utility payment, please mail it to P.O Box 39, Waxahachie, TX 75168.
We recommend sending your payment early to avoid any potential late fees. Your punctuality helps us serve you better!
Utility Billing Building
In Person: Visit us at the Charles Beatty Municipal Services Building - Retail Building, 412 S. Rogers St., Monday through Friday
from 8:00 AM to 5:00 PM to make a payment in person.

New Location Update
Please note that due to City Hall renovations at 401 S Rogers St, the drive-thru and night drop options are no longer available. 

For additional assistance, please contact Utility Billing at (469) 309-4170 or by email at ub@waxahachie.com.