Waxahachie City Hall is open to the public, however, citizens are still encouraged to continue to follow CDC guidelines to help ensure the safety of our residents and employees. The City of Waxahachie leadership and staff realizes the difficulty the COVID-19 outbreak places on our Citizens, and we want to provide as many online resources to the community as possible. 

If possible, please lean on the following resources to provide information and help conduct any necessary business. If you cannot find what you are looking for, please call us at City Hall at 469-309-4000, as we are here to help.

FOR COVID-19 SPECIFIC QUESTIONS: please call 469-309-4474 or email


Governor Abbott's Latest Executive Order GA-34 - March 2, 2021

City Staff Contact by Department

Utility Bill Payments
There are several safe and convenient options to pay your utility bill via telephone or online. Please call 469-309-4170 or click the link below for a complete list of options.  

Utility Bill Contact and Payment Options


Report an Issue
Citizens may still report issues such as potholes, code violations, and utilities issues by clicking the following link and submitting the information.

Report an Issue Online

Planning and Permitting Online
Through our Citizen Self Service Portal, residents and developers are able to apply for permits and certain zoning applications online. Additionally, we have waived the online convenience fees for this service during this time. This portal may be accessed by clicking the link below:

Citizen Self Service Portal


Public Safety
Accident Reports Available Online


The City of Waxahachie still currently has open positions. While the screening and interview process may be delayed during this time, potential candidates are still encouraged to apply through our online system. We appreciate your patience as we navigate through this process together.

City of Waxahachie Job Openings


Open Records Requests
Citizens may still file open records requests, and we ask you to please use our online form at this time. If you have any questions, please contact the City Secretary’s office at 469-309-4008.

Online Open Records Request

Waxahachie Animal Services
Waxahachie Animal Services is open to the public. Regular hours are Monday-Friday, 8am to 5pm, and appointments are available on Saturdays from 8am to 10am. To make an appointment or for more information, please call 469-309-4150.

Citizen's Convenience Station
The Citizen’s Convenience Station (499 Lions Park Road) has returned to normal hours.  Regular hours are Monday-Saturday, 8am to 4pm. Please bring proof of residency (water bill or driver's license). For questions regarding the Citizen's Convenience Station, please call 469-309-4270.

Park Pavilions and Chautauqua Auditorium and Other Parks Facilities
All playgrounds, pavilions, trails, and exercise stations are open on a first come, first served basis. 

Pavilions are open for reservation. If interested, please email If you have any questions, please call the Parks Department at (469) 309-4270.

The Chautauqua Auditorium is also open for booking by calling the above number. 

Waxahachie Senior Activity Center
The Waxahachie Senior Activity Center remains closed at this time.