The City of Waxahachie leadership and staff realizes the difficulty the COVID-19 outbreak places on our Citizens, and we want to provide as many online resources to the community as possible. While City Hall is staffed, for the safety of our residents and staff, we have closed City Hall to the public and Citizens must conduct City business remotely – though online access or telephone. This situation is temporary, we will get through it together, and our resilient community will bounce back better than ever.

In the meantime, please lean on the following resources to provide information and help conduct any necessary business. If you cannot find what you are looking for, please call us at City Hall at 469-309-4000, as we are here to help.
FOR COVID-19 SPECIFIC QUESTIONS: please call 469-309-4474 or email

Governor Abbott's Executive Order, March 31, 2020

Identifying Essential Critical Infrastructure Workers

Texas Essential Services Designation


Basic COVID-19 Information and Useful LinksBasic COVID-19 Information and Useful Links 

Map of Confirmed COVID-19 Cases in Ellis County

COVID-19 Resources from the State of Texas

Interim Guidance for Businesses and Employers In Response to COVID-19

Mental Health Hotline Established for COVID-19

City of Waxahachie Issues Disaster Declaration in Response to COVID-19

City Staff Contact by Department

COVID-19 Business Resources

Other Local and State Agencies
Ellis County

Waxahachie ISD

State of Texas - Office of the Governor

Utility Bill Payments
In addition to offering and encouraging communication through phone and email, the City of Waxahachie is not currently assessing late fees or penalties for Utility bills. Residents may also call 469-309-4170 to request to be placed on a payment plan. We want to do our part to make sure our community stays safe, healthy and calm during this time and relieve any stress we can. We will get through this together. 

Utility Bill Contact and Payment Options


Municipal Court
No court dockets will be held for the next 8 weeks (until May 11, possibly longer). Court remains open to take payments over the phone or online. You may also call them at 469-309-4070.

Municipal Court Contact and Payment Options

Municipal Court Update and Options

ATMOS Energy Bill Assistance

Atmos Energy understands that the coronavirus outbreak may cause some of our valued customers to experience financial difficulty, whether because of illness, quarantine or a disruption at work. As part of its commitment to serving and working with its customers throughout this difficult time, Atmos Energy has temporarily suspended natural gas disconnections. 

Statement From ATMOS Energy - Bill Assistance

Report an Issue
Citizens may still report issues such as potholes, code violations, and utilities issues by clicking the following link and submitting the information.

Report an Issue Online

Planning and Permitting Online
Through our Citizen Self Service Portal, residents and developers are now able to apply for permits certain zoning applications online. Additionally, we have waived the online convenience fees for this service during this time. This portal may be accessed by clicking the link below:

Citizen Self Service Portal


Public Safety
Accident Reports Available Online

State Extends Grace Period for Vehicle Registration, Handicap Placards, and Drivers Licenses


The City of Waxahachie still currently has open positions. While it is unknown when we may be able to conduct interviews or fill these openings, potential candidates are still encouraged to apply through our online system. We appreciate your patience as we navigate through this process together.

City of Waxahachie Job Openings


Open Records Requests
Citizens may still file open records requests, and we ask you to please use our online form at this time. If you have any questions, please contact the City Secretary’s office at 469-309-4008.

Online Open Records Request

Festival/Event and Itinerant Vendor/Solicitor Permits
The City of Waxahachie is not currently accepting applications for Festivals/Events or Itinerant Vendor/Solicitor Permits at this time.

Waxahachie Animal Services By Appointment Only
Waxahachie Animal Services is still open and staffed, but only open to the public on a "by appointment" basis. This will allow for residents to still adopt animals, as well as claim lost pets during this time. To make an appointment, please call 469-309-4150.  Appointments are only available Monday-Friday 8am to 5pm. If you do not get a live person, please leave a message and someone will return your call as soon as they are able.  

Citizens Convenience Station Closed
The Citizens Convenience Station is currently closed. Please call 972-937-3367 if you have any questions. Additionally, the annual Spring Sparkle event and Hazardous Household Waste and E-Waste Disposal Day that was scheduled for April 4 has been cancelled. 

Park Pavilions and Chautauqua Auditorium Closed
All City Park Pavilions are currently closed and no new applications for pavilion rental are being accepted at this time. Additionally, all previously scheduled events that were to take place at the Chautauqua Auditorium are cancelled until further notice. Restrooms at all City parks are all also closed. 

Closed City Facilities
The following City-owned facilities are closed to the public until May 11 (possibly longer): Waxahachie Sports Complex, Waxahachie Civic Center, Waxahachie Senior Activity Center.   Nicholas P. Sims Library is also currently closed.

Farmers Market
The Farmers Market 2020 season was scheduled to open on April 25, 2020. This opening has been cancelled and an alternative possible opening date has not been determined at this time.