To make an online utility payment please click HERE.

News Update:
Recently, posts have surfaced on social media from company called “Test My Water”. This company makes erroneous claims regarding municipal water quality all over the United States – including Waxahachie. The facts are that we indeed pride ourselves on providing a very high quality of water to our residents, and that our drinking water meets, and in many cases, exceeds all Federal (EPA) drinking water requirements. It is important to note that ALL drinking water, including bottled water, may contain trace levels of contaminants, and that the presence of these do not necessarily indicate that the water poses any health risk. We also provide an annual Consumer Confidence Report that is mailed to each household every year, and available on the City website below (including previous years). Again, we take great pride in the high quality of water supplied to our residents, and are happy to answer any questions at 469-309-4320.

Try Our New Citizen Self Service(CSS) Portal!

As we are encouraging citizens to conduct city business remotely through online and telephone communication, all online convenience fees associated with the use of our Citizen Self Service Portal are currently being waived. Thank you for helping do our part together to keep our community safe! 

The City has a new online portal for electronic plan review and permits. 

To enhance customer experience for submitting plans and obtaining permits some of the key features include the ability to: 
  • Submit Applications and Payments Electronically
  • Schedule Inspections Online
  • Track the Status of Permits in Real Time
  • Submit Plans and Receive Comments Electronically 

Use the Link below to access the online portal. 

CSS Portal Resource Materials:
Citizen Self Service(CSS) Portal Flyer
CSS Portal FAQs

Waxahachie Water Quality Reports: