Sewer Service Line Assistance Program


To establish a voluntary program to assist property owners in the cost to repair/replace substandard private plumbing. The goal of this program is to reduce inflow and infiltration (I&I) in the wastewater collection system and reduce sanitary sewer overflows to protect public health, safety and welfare and mitigate adverse environment impact through reduction of I&I.

Eligibility Requirements

  • Must be a residential property within the City of Waxahachie, connected to the City’s sanitary sewer system.
  • The property owner of record must reside at the residence to make application for the program. 
  • The property owner must establish that the application is being made for a qualifying repair; qualifying repairs may be verified through:
    • Photographic evidence, illustrating the requested repair
    • Through support documentation from previous City of Waxahachie utility investigations (work orders, smoke testing, illicit discharge notice, etc.)
  • Property owners who owe any debts or have any property liens with the City of Waxahachie are not eligible until those debts or property liens have been settled.
  • Sewer Service Line Assistance Program is a voluntary program only.  Participation is not required.
  • The program is on a first come first serve basis and is subject to available funding.
  • One time participation per property.

Qualifying Repairs

  • Repair or replacement of the property owner’s sewer service line that connects the private residence to the City’s sanitary sewer system.
  • Correcting or eliminating prohibited connections to the City’s sanitary sewer system.
  • Landscaping or driveway/concrete repairs do not qualify.

Reimbursement and Payment Procedure

  • The City will reimburse the property owner up to $1000 toward the cost of the repairs.
  • The property owner will have to register as a vendor with the City in order to receive payment.  The following two forms must be completed upon approval of application and before payment can be remitted:
    • W-9 Form
    • Vendor Registration Form
  • The property owner will need to submit receipts for the work to Utilities Department once the work is complete, inspected and approved by the City.
  • Property Owner will receive a check for the reimbursement.  The property owner may choose to have the check mailed or may pick up the check at the City of Waxahachie Utility Billing Department with a photo ID.

Application Steps

  • Property owner completes the application
  • The property owner must provide a quote/scope of work detailing the repairs.  The quote should also include an exhibit on what the limits of the proposed work will entail.
    • The City reserves the right to request additional quotes for the proposed scope of work, or to reject an application if the estimated cost to perform the service is determined by the City to be unreasonable.    
  • Utilities Department staff will review the application and the quote/supporting documentation provided by the property owner to determine eligibility; the application will be approved or denied within 10 business days.
  • Applicant is notified once they are approved or denied.  If denied, the reason will be included in writing on the application.   
  • Repairs/Replacement must be performed by a licensed plumber.  The plumber’s information must be included within the application.
  • The licensed plumber must be registered with the City of Waxahachie Building and Community Services Department.
  • Utilities Staff will review and approve or deny the plumber’s quote/scope of work. 
  • The plumber must complete the repairs within 30 days of approval of application.
  • The plumber must complete all required permits and inspections required by the City of Waxahachie.  Permit fees will be waived by the City for this program. 


For questions please contact 460-309-4320. Questions and additional support documentation can also be sent to