Smart Meter Project

Smart Meter Project

In early 2022, the City of Waxahachie will begin a water meter replacement project to install residential and commercial water meters with an automatic (smart) meter reading system. Water meters are used to measure the amount of water delivered to our customers. Replacing old water meters with new smart meters will ensure the City can accurately track water usage while reducing maintenance work. Meter installation will be completed by zone and is expected to be finished by late 2022.

The project will also include an online Customer Portal to help customers gain deeper insight into how and when they use water. More information for accessing the portal will be shared post-installation.

Smart Water Meter Benefits:

  • Accurate and efficient meter reading and water billing
  • Proactively conserve water
  • Identify continuous usage
  • Set up custom alerts

We look forward to offering this exciting technology to our residents. 

 

Frequently Asked Questions

Q: How much will the new meter cost me?

A: There is no charge for the new meter.

Q: Will my water bill increase?

A: As meters age, they tend to run slower and may not measure the water going through them. Depending on the age and accuracy of your existing meter or undetected leaks, you may experience a higher bill due to the accuracy of your new meter. The new meters will simply record consumption more accurately.

Q: Will my water service be interrupted during installation?

A: Yes, there will be a temporary service interruption while the meter is replaced, but typically less than 30 minutes. A project representative will notify each resident prior to the installation of the new meter.

Q: Do I need to be home for the meter replacement work?

A: No, you do not need to be home.

Q: Who will install the new meters?

A: Contractors on behalf of the City and Performance Services, Inc., will replace the meters. Work crews will wear identification badges and carry a letter from the City explaining why they are in the neighborhood.